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FAQ
Products
Customizing Your Sign
Placing An Order
Shipment / Delivery
Billing and Account Information
Products
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Do you offer any sizes and shapes other than those listed on the website?
All of the sign sizes and shapes that we offer are listed on the website. We are always adding new items to our product line so please let us know what you would like to see in the future by emailing or calling us.
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What size is the font on the sign?
The size of the text will depend on your font and size choices. The printed sign will be exactly proportional to your design proof.
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May I choose the type of material my design is printed on?
Currently, we offer signs in the following materials: banner, aluminum, corrugated plastic, magnetic and vinyl.
Note: Corrugated plastic is a lightweight plastic produced like corrugated cardboard, except corrugated plastic is white and durable outdoors. Our corrugated plastic is 1/8" thick, and they are a great option for an inexpensive, quality yard sign or outdoor advertisement.
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What colors do you have available?
The colors that we currently offer are: white, gray, black, navy, blue, teal, green, yellow, brick, khaki, red, sky blue, orange and purple.
Note: Additional colors may be available for your own uploaded images.
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Will the printed product look exactly like the design proof displayed on my monitor?
Due to different monitor calibrations, some printed colors may not always match the colors displayed on your computer monitor.
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If I have a double-sided sign, how do I modify the sign so that the arrows are pointing in the same direction?
We do it for you. Double-sided signs with arrows will automatically adjust so that the arrows point people in the same direction when viewed from either side.
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How durable are the signs?
- Our ink is UV resistant for up to 3 years.
- Our vinyl material is outdoor durable for 3-5 years.
- For severe climate conditions, we suggest using aluminum.
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What is your product guarantee?
Our 90 day guarantee warrants that products do not contain manufacturing defects, and, if the product fails or breaks due to a manufacturing defect during the 90 day time period, we will either replace the product or issue you a refund / credit equal to the value of the failed product. We reserve the right to investigate the claim and determine whether or not the failed product is covered by our guarantee.
Customizing Your Sign
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What kind of image should I use for a photograph?
If you're using a photograph, then you should use a good resolution JPG image. Try to find the highest quality image with a file size less than 12 Megabytes (12 MB).
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What kind of image should I use for a logo or clipart?
To use a logo, or some type image created by a graphics professional from solid lines and colors (specifically called 'vector art'), then EPS is the best choice. By using an EPS file in your design, you can retain the sharp lines in your original image, even if the file size you use is very small. If you do not have access to an EPS file, then GIF or PNG file formats will provide you with the next best print quality. Again, try to find the highest quality image with a file size less than 12 Megabytes (12 Mb).
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How can I tell if my image is good?
One way to see the quality of your image is to open it in a image viewer (if you don't have one of these, you can use the design tool). Zoom in on the image, or enlarge it a great deal, and see if the image is very grainy. This is a good indication of a poor quality image. In general, it is good practice to find the highest quality image you can.
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How do you decide the 'recommended size' for my image, and the 'viewable distance'?
These calculations are based on the resolution (dots per inch, or DPI) of the image you provide. Uploading a higher resolution image means a larger image will look better at a closer distance. More technically, our system first examines the DPI of the image you upload. Then, based on that DPI, some mathematical formulas and our own experience, it inserts the image into your sign at the maximum size that will likely give you a clean, high-quality image when viewed at a distance of several feet. The system must assume that the image you provide 'looks good' to start with, as the only factor used when calculating the recommended physical size is the actual resolution (DPI) of the image you provide.
Placing An Order
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How do I know that you received my order, and how do I obtain a receipt?
Once you have submitted your order, an order confirmation containing your final order total, link to shipment status, billing, design proof, contact and shipment information will be emailed to you.
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What if I didn't receive my order confirmation?
If you haven't received your order confirmation email, please check your junk email folder or spam filter.
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May I make a correction to my order after it has been submitted?
Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you have just placed your order, and want to check if changing it is possible, please contact customer service immediately.
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What is your cancellation policy?
You can find our cancellation policy in our Terms of Sale.
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Shipment / Delivery
Billing and Account Information
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May I use a credit card with someone else's name?
For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.
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What types of payment do you accept?
We accept Visa, MasterCard and Amex.
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What is your refund policy?
For our refund policy, please see our Terms of Sale.
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How do you determine pricing for sign orders?
Prices are not taken from a pricing sheet, but are calculated as you design your sign. As soon as you have designed your sign and selected your material and quantity, your price is calculated, including quantity price breaks for the same design.
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